Terms of Service – Eoka AB (559587-0162)

1. Parties and Contact

Seller: Eoka AB, business registration no. 559587-0162 Address: Blåportsgatan 2B, 1315, 371 56 Karlskrona, Sweden Email:support@eoka.se Website: www.eoka.se

2. Age and Eligibility

To place an order, you must be at least 18 years old and legally able to enter into a contract. Orders are intended for personal use only – resale is prohibited.

3. Products and Prices

Eoka sells its products at prices that do not include sales tax or import charges, since items ship directly from suppliers outside the United States. All prices are listed in USD.

Shipping costs are shown at checkout before payment. Product images may differ from the actual item depending on your screen or the supplier's imagery.

We reserve the right to adjust prices, promotions, and stock status at any time. Any promotion terms (period, limitations) are stated with the offer. We are not bound by errors caused by currency fluctuations or obvious misprints.

4. Taxes, Customs, and Import Responsibility

Because items ship directly from suppliers outside the United States, you as the customer are the importer of record for the goods. You are responsible for paying any import taxes, customs duties, and other charges that may apply on import into the United States.

These potential extra costs are not included in the price shown on our website, and Eoka is not responsible for them.

By completing a purchase with Eoka, you confirm that you accept and understand that:

• You are the recipient and importer of record for the product.
• You may be billed import taxes, customs duties, and any handling fees by the carrier.
• We recommend checking the current customs and tax rules with U.S. Customs and Border Protection or your local customs office before you order.

5. Orders and Contract

By completing checkout, you make an offer to purchase. A contract is formed only once you receive an order confirmation from Eoka by email. We reserve the right to refuse or cancel orders in cases such as obvious errors, suspected fraud, or items being out of stock. Always review your order carefully before confirming your purchase.

6. Payment

Payment is made using the payment methods shown at checkout. Available options include: Visa, Mastercard, American Express, Apple Pay, PayPal, and Klarna.

Payments are processed by third-party payment providers under their own terms. For invoicing or installment payments through Klarna, Klarna's terms and assessments apply – Eoka is not responsible for any credit checks or delays related to them. You are responsible for making sure your details are correct and that funds are available. If payment is not received, the order may be canceled.

7. Prohibited Use

It is prohibited to misuse the service, attempt fraud, circumvent technical protections, or automatically collect data from the website. Eoka reserves the right to cancel orders or close accounts in cases of suspected abuse.

8. Right to Cancel (14 Days)

You have a 14-day right to cancel under applicable consumer protection laws, counted from the day you receive your item. To exercise this right, notify us in writing by email at support@eoka.se before sending the item back.

The right to cancel applies only if the item is unopened, unused, and in its original packaging. Because some of our products are subject to hygiene and health considerations, sealed items (such as underwear, swimwear, headphones/in-ear products, and hygiene and grooming products) cannot be returned once the seal has been broken. We may deduct for diminished value if the product has been handled more than necessary.

Refunds are issued within 14 days of receiving your cancellation notice, but may be withheld until we have received the item or proof that it has been shipped.

Exceptions to the right to cancel:

• Items with a broken seal, for hygiene or health reasons.
• Custom-made or personalized products.

9. 30-Day Satisfaction Guarantee

In addition to your right to cancel, we offer a voluntary 30-day satisfaction guarantee. If you're not completely happy with your product, you can return it for a refund.

Guarantee conditions:

• The product must be unused and unopened in its unbroken original packaging, for hygiene reasons.
• The guarantee must be used within 30 days of receiving your item.

In practice, the guarantee extends your cancellation window from 14 to 30 days. To use the guarantee, contact us at support@eoka.se with your name, order number, and the product in question.

10. Returns – How It Works

Once your cancellation or guarantee notice has been approved, we'll email you return instructions. The item must be sent with tracking to our return address in Sweden:

Eoka AB Torpvägen 2 194 65 Upplands Väsby, Sweden

Returns sent without an approved notice, or returns that do not meet the conditions (unused, unopened, original packaging), may be sent back to the customer at their expense.

11. Warranty Claims (Defective Items)

You have a 3-year period to make a warranty claim under applicable consumer protection legislation. Defects must be reported within a reasonable time – a claim made within 2 months of discovering the defect is always considered made in time.

For an approved warranty claim, we first offer a remedy (repair) or a replacement item. If that isn't possible, we offer a price reduction or a refund. Minor cosmetic flaws that do not affect the product's function do not qualify for a warranty claim. For an approved warranty claim, reasonable shipping costs are reimbursed.

12. Order Changes and Cancellations

Once an order has started processing or has shipped, it cannot be canceled or changed. This is because orders are automatically sent to our suppliers for immediate handling and international shipping.

If you want to cancel an order that has not yet been processed, you must do so on the same day as the purchase, on a regular business day and before customer support closes. Cancellation requests received on weekends or public holidays cannot be guaranteed, since the order may still move to packing or shipping.

Your statutory right to cancel under Section 8 is not affected by this – you can always return the item after delivery under your right to cancel.

13. Unclaimed Packages and Reshipment

If a package is not claimed within the stated time and is returned to us, the purchase is considered completed. In that case, the order value is refunded minus $14.95, which corresponds to our actual costs for return shipping, handling, and administration.

If you'd instead like us to reship the package, a fee of $19.95 applies to cover new shipping, return handling, and administration. The package will not be reshipped until the fee has been paid.

If you wish to exercise your right to cancel for an unclaimed package, you must notify us in writing within 14 days from when the package was first available for pickup.

14. Liability and Limitation of Liability

Eoka is not liable for indirect damages, consequential damages, or financial losses such as lost income. In all cases, our liability is limited to the purchase price of the product. Nothing in these terms limits any mandatory consumer rights you have under applicable law.

15. Force Majeure

We are not responsible for delays or failed deliveries caused by events outside our control, such as natural disasters, government actions, strikes, acts of war, or disruptions at carriers or payment providers.

16. Intellectual Property

All content on the website is owned by Eoka AB or its licensors and is protected under Swedish and EU law. Our trademarks, logos, and copy may not be used without written permission.

17. Shipping, Delivery, and Risk of Loss

Delivery is made by carrier using the options shown at checkout. Items ship directly from suppliers outside the United States.

Estimated delivery time: 5–12 business days. Please note: orders placed over the weekend ship no earlier than the following Monday. Delays can occur due to high volume at postal and shipping carriers, which is outside our control.

If your delivery is delayed and we haven't notified you in advance, contact us at support@eoka.se.

Risk of loss passes to you once the item has been delivered. Always inspect your shipment when it arrives. Visible damage should be reported immediately to the carrier and to us.

18. Illustrative Images and Reviews

Images and portraits on the website are illustrative and do not necessarily depict actual customers unless otherwise stated. Reviews are based on real customer feedback. Colors may vary depending on your screen settings – we always aim to show products as accurately as possible.

19. Personal Data

Personal data is processed in accordance with our Privacy Policy and Cookie Policy, which are linked in the store footer. Please read them for information about purposes, legal bases, and your rights.

20. Changes to These Terms

We may update these terms at any time. The latest version is published in the store. Orders placed before a change are not affected.

21. Governing Law and Disputes

Swedish law applies. Disputes are decided by the Swedish general courts, with the Stockholm District Court as the court of first instance. Consumers may also contact the Swedish National Board for Consumer Disputes (ARN) or the EU's ODR platform for alternative dispute resolution: https://ec.europa.eu/consumers/odr

22. Acceptance of These Terms

By completing a purchase at www.eoka.se, you accept these Terms of Service, including our shipping, return, tax, and privacy policies. We recommend reading through the terms before completing your purchase.

Eoka AB • Blåportsgatan 2B, 1315 • 371 56 Karlskrona • Business registration no. 559587-0162